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The Business Case For CRM
In an interesting Harvard Business Review article about customer retention and the direct relationship to company profitability, the study found that for many companies, an increase in customer retention rates of just ten to fifteen percent can double company profits.

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Russia Information Technology Market

Russia Technology Market Continues Decline
According to official Russian data, the information technology (IT) market in Russia decreased by 18% in the first quarter of 2009. The single greatest area of decline was new hardware sales, followed by software and then IT services. The reduction made up 37% as compared to the first quarter of 2008.

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Technology Compare TechnologyCompare.com
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